ResumeLeaders Policies and Privacy

ResumeLeaders reserves the right, in its sole discretion, to cancel an order at any time prior to delivery of services without liability.

We do not prepare current or past government employee resumes at any level (agencies, city, state, federal). We do not prepare resumes for people whose job involves any form of government or military related work. If you disregard this notice a credit card processing fee will be deducted from your refund.

Information Gathering and Collection

Information for your new resume can be gathered through current or past resumes, resume questionnaire, profiles, and email. We do not gather information verbally in person or by phone due to the lack of accuracy with this method. We will understand your information and job search goals.

We not to accept information by fax, scans, images, hard copies, military records, and information scanned into PDF files. On a case by case bases we will review information sent by other means and reserve the right to decline writing projects.

Customers are welcome to send more information in writing anytime after the initial information gathering, but it may delay the completion of the resume by up to three business days from the time the information was received.

Resume Completion and Delivery

ResumeLeaders will email a completed resume within one to three business days after receiving all of the information required to complete the resume, Monday through Friday, excluding major holidays. We will acknowledge receipt of the information received by email. When the information required to complete the resume is supplied after 3:00 p.m. EST, it will be considered received the following day. If information required to complete the resume is sent 24 hours after payment the resume is due back in five business days at the latest.

The final resume copies will be delivered in the form of a Microsoft Word, PDF, and Text documents. If a cover letter and thank you letter is involved, these documents will be delivered in the form of a Microsoft Word document only. Cover letters are completed after the completion of the resume itself. We make sure the information is accurate in the resume as it is used to help build the cover letter.

Your resume should not and will not exceed two pages in length. Executive resumes are high level presentations. Employers and recruiters do not want to receive and will not read and sort through pages of information. Representing yourself to employers with a resume over two pages in length is ill-advised. Your work history and experience will be structured perfectly based on how employers evaluate resumes and job candidates.

Satisfaction Guarantee: Your 100% satisfaction is guaranteed or we will completely rewrite your resume for free. We do not refund payments due to the several hours required to construct a professional resume presentation. We have never been asked for a refund.

If no feedback or changes are received within seven days after emailing a completed resume and cover letter to a customer the resume is considered accepted and the resume service completed.

Miscellaneous Terms and Conditions

Unless otherwise specified, we grant you a non-exclusive, non-transferable, limited right to access, use, and display this web site and the material provided hereon for your personal, noncommercial use, provided that you comply fully with the provisions of this Agreement. You acknowledge that this web site contains information, software, text, graphics, questions, creative suggestions, messages, comments, feedback, ideas, articles, and other materials (collectively, "Content") that are protected by copyrights, patents, trademarks, trade secrets, and/or other proprietary rights, and that these rights are valid and protected in all forms, media, and technologies existing now or hereafter developed.

Services and Products Offered: You may choose to provide us with personal information in order to access certain services or to correspond with us regarding products or services we offer. Should you utilize any of our services or products, we will not sell any personally identifiable information to any third party.

Consultations and Meetings: A additional service charge of $475 will apply when meeting customers face to face locally and will be in addition to the prices shown on our pricing page. Any available resume coupons or special offers are not redeemable. The entire payment will be due prior to delivery of services. We do not gather information need to complete resumes verbally in person or by phone. All ResumeLeader team members are skill experts in every facet of HR, staffing, recruiting, employment, and resume writing. There is no benefit to meeting in person as we do not collect information verbally or accept hard copies. Technology has made professional resume writing more affordable and accessible.

Other Sites: Our site may contain links to other Web sites. We do not review the privacy practices of these other sites and recommend that you review their privacy policies before sharing your personal information. Should you utilize an external company, product or service offered through this web site, you will not hold our company responsible or liable for any resulting use.

Resume Updates: Upon completion of the resume writing service, signified by receiving your final / completed resume copies by email, the resume service is considered complete. This is standard for all resume services. We do not have an ongoing resume update policy.

Policy: Our privacy policy may change from time to time to reflect new or improved site functionality or changing customer requirements. We will notify you of all such changes by updating these pages on our Web site.

Please contact us if you have any questions about our privacy policy or other legal guidelines.